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Technical Services

FARFLY technical department composed by technical supporting engineers,product development and design engineers.the formers will be in conjunction with the sales engineers to complete the communication with customers and technical advice to determine the technical solutions and corresponding product;the latter will be responsible for new products delvelopment and daily products designing .Senior technical staffs are from domestic Grade A industrial design institutions,or related industries with many years of development and manufacturing experience,they will provide customers with complete technical service.

Before-sales Services

Customers can get connection with us via online consultation, telephone consultation, mail consultation and other methods of communication, informing us of the needed equipment, service and questions. Our salesmen and technical engineers will recommend equipments, introduce the function of the equipment, plan the type of the equipment, inform of the price of the equipment and other series of service by knowing the customer’s physical property, craftwork request and investment cost.

We create awesome things

During the communication with the customers, we will offer the samples of the products, which was from the lab and get a report of analysis or testing products. According the result of the customers, combining with the experiences of the customer’s existed configure type, we will project a optimum scheme.
We will accompany the customer to visit the lobby of samples, check the workshops and explain the process of producing to make the customers leave a direct impression on the scale of our producing and the equipments of the products.

Through the pre-communication with the customers, we will launch a detailed configure request of the quoted price of the equipments and technical paper, so that the customers will check it and protocol a co-working contract.

On-Work Service

All products have passed the CE certification

According to the content of negotiations, signed industrial contracts, production planning , activate sale of service program , after approval of the contract , by the factory for production.

We make managing archives for each equipment and system and the responsible person will do one-to-one following-up. The work includes, file the technical papers, administrate the purchase of raw material, process of purchasing the parts, follow-up of each step of quality examination, follow-up of rate of producing, follow-up of products debugging, examine of surface of the products, examine of the conditions of factory inspection, technical documents randomly, follow-up of customer debugging at scene, training arrangement, test operation of equipment install and follow-up of upper service. In each process, we will communicate with the customers in time. We make a detailed producing form for each program and send it to the customers to make them know the process of the equipment they have purchased. We will coordinate the third-part-customer to check and accept the products.

In the purchase of raw materials, purchased parts procurement management, we have maintained with large domestic enterprises, to ensure the procurement of raw materials is qualified, high quality.

Our suppliers include China, Siemens Electric Co., SEW- Transmission Equipment (Suzhou) Co., Ltd. Shanghai Branch, Shanghai-mao State Drive Equipment Co., Ltd., Jiangsu Daming Metal Products Co., Ltd., Wuxi Baochang Metal Products Co., Ltd. and other large enterprises. In equipment manufacturing, processing equipment and belongs to all four workshops, sheet metal processing, finishing, assembly, surface treatment, a clear division of labor, clear job responsibilities. We are based on the original, and actively develop new processing equipment and processing methods, automated operation, alternative labor costs, product quality and stability. Production process and strict management, compliance with ISO quality management system, the timely completion of processing tasks. On the production schedule, the project leader combined with customer information and make appropriate adjustments to the actual situation in a timely manner to communicate with the production sector, the phenomenon of false or stranded product does not appear.

All the products in the factory equipment shall be subject to inspection and testing multi-channel, passing inspection to the factory. No-load test performed at the factory inspection, security issues, noise, vibration, temperature, running current inspection, then the visual inspection of the device, warning sign check.

After-Sales Service

SINCE 2003
It has served more than 80 countries for 18 years
We provide more than 10,000 units of equipment worldwide

Because quick-wear part are not covered under warranty ,customers ordered the device from our company, we would advise them to buy some of the common quick-wear part for emergencies.

For other accessories and machines Repairs: Once receiving the customer-related e-mail, I would get in the first time associated with customer contact and communication in detail, it is necessary when the need to provide customers with relevant photos, collect relevant information, clerk the sale of all relevant issues forwarded to our dedicated sales team: For the warranty period accessories problems arise, we will provide a free appropriate accessories. For more urgent sale (limited to the following areas and neighboring countries), FARFLY company will send sales engineers in Egypt, Saudi Arabia, France, Brazil, several regions of the scene to solve, the sale of other areas: sales engineers will be based on the customer the written description provided by image analysis and proposed solutions, and, for new customers, the use of which installation problems encountered disassemble the machine when my company engineers will communicate with customers online video inventory based on plant machinery.

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Dec 24, 2020

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